Customer Support Specialist

Cubic Games is a part of GDEV gaming and entertainment powerhouse: Nexters, Royal Ark, Game Gears. We started as a small team in 2012 and have since evolved into a thriving game development studio. 

We’re looking for a Customer Support Specialist to bridge the gap between our development team and our player community. If you enjoy helping users, solving their issues, and improving the quality of support, this role is for you!

Why Join Us?

• Become part of an experienced team ready to share knowledge and support your growth.
• Work in a rapidly evolving support department with resources for process improvement and career advancement.
• Engage directly with players and developers, influencing the project’s development.
• Access internal knowledge bases, attend conferences, and participate in training programs.

What You’ll Be Doing

• Handling player inquiries via Zendesk: resolving issues, providing information, and offering support.
• Responding to reviews and assisting users on Google Play, App Store, and Steam.
• Creating and updating response templates for better user interaction.
• Keeping Help Center articles up to date so players can easily find information.
• Improving response quality and support processes.

What We’re Looking For

• 2+ years of experience in customer support.
• Strong knowledge of the mobile gaming market and player needs.
• English (B2+) and Russian (C2) proficiency.
• Attention to detail, stress resistance, and the ability to work independently.

Nice to Have

• Experience working with communities and understanding community management principles.
• Familiarity with user reviews and store moderation.
• Knowledge of Jira, Confluence, Zendesk, AppFollow, Asodesk.

Work Conditions

• Schedule: Thursday–Monday, 2:00 PM – 11:00 PM (Yerevan time).
• Flexible format: work remotely or from our Yerevan office.
• Official employment with transparent conditions:
  • Competitive salary, 21 vacation days, 3 additional leave days, 100% paid sick leave.
  • Health insurance in Armenia from day one.
  • Access to workshops, masterclasses, and internal learning resources.
  • Corporate events, gifts, and holiday bonuses.

If you want to be part of a team creating games for millions and are passionate about helping players, send us your resume! 🚀

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